Onluck provides support to assist with questions, account-related issues, technical concerns or general feedback. Players can contact the support team by live chat, email or telephone; please have account details ready to speed verification. The team aims to respond promptly to queries about deposits, withdrawals, KYC and game or sportsbook access. Support can also advise on safer gambling tools and privacy questions.
| Department | Contact |
|---|---|
| Customer support | Email: [email protected] |
| General enquiries | Email: [email protected] |
| Affiliate enquiries | Email: [email protected] |
| Phone | Tel: +44 20 7432 5698 |
| Working hours | Mon–Fri, 09:00–18:00 (UK time, excluding public holidays) |
| Live chat | 24/7 via website |
| Postal enquiries | On Luck Ltd, 10 High Street, London, W1 4AB |
For detailed requests, account issues or matters needing documents, email is the preferred contact method: please send to [email protected]. Include a clear subject line, your full name, player ID (if applicable) and up‑to‑date contact details to help the support team process your enquiry without delay. Attaching relevant files and concise explanations speeds up resolution.
Support queries are typically answered within one business day; simple requests received via live chat or email usually get a prompt response, while more complex issues — such as account investigations, KYC checks or payment disputes — may require additional time and specialist review. Response times depend on issue complexity and document verification; the support team will keep you updated until the matter is resolved.
Please share feedback, suggestions or ideas for improving the website via the feedback form or live chat. All submissions are reviewed carefully and help inform updates to content, features and user experience. Your input is valued and used to prioritise changes that make the site clearer and easier to use.
