This privacy policy explains how Onluck collects, uses and protects personal information when you register, play or otherwise interact with our services. We are committed to respecting your privacy and to handling personal data responsibly. The following sections describe the types of information we process, why we process it, how we keep it secure and the rights you have over your data.
When you create an account we collect personal details such as your name, date of birth, contact information, residential address and identity documents for verification. Account credentials and authentication data are also held to maintain account access and security.
We collect technical information from your device and connection, including IP address, browser type and version, device identifiers, operating system, language settings and log data. This information helps us maintain service performance, detect fraud and prevent unauthorised access.
Transactional records include deposit and withdrawal details, payment method information, transaction timestamps and amounts. We also record gameplay activity, bets, wins and losses, session times and preferences to administer accounts, resolve disputes and comply with regulatory obligations.
We use the data we collect to operate and improve our services, to verify identity and eligibility, to process payments and withdrawals, and to detect and prevent fraud or suspicious activity. Data is also used to respond to support requests, enforce terms of use, and for compliance with legal and regulatory requirements. Where permitted, we may use aggregated or anonymised data for analytics and product development.
We protect personal information using industry-standard measures such as encryption in transit, access controls, secure storage and regular security reviews. Access to personal data is restricted to authorised personnel and third parties where necessary for service delivery. We retain information only as long as is reasonably necessary for the purposes described or to meet legal obligations.
We use cookies and similar technologies to provide a functional site, to remember your preferences and to measure performance. Some cookies are necessary for account security and payment processing; others support analytics and marketing. You can manage cookie preferences via your browser or the site cookie settings, though disabling certain cookies may affect functionality.
You have rights in relation to your personal data, including the right to access the personal information we hold, request correction of inaccuracies, object to certain types of processing and request restriction of processing. You may also have the right to data portability in applicable circumstances.
To exercise your rights, contact [email protected]. We will verify requests to protect account security and respond in accordance with applicable law. Where deletion is requested, we will remove personal data unless retention is necessary for legal compliance, fraud prevention or legitimate business purposes.
We may share information with payment processors, identity verification providers, fraud prevention services, analytics partners and other service providers who act on our behalf. We also disclose information when required by law or to protect legal rights. We require third parties to process data in accordance with privacy obligations and to keep data secure.
We may update this policy from time to time to reflect changes in practices or legal requirements. Significant changes will be notified through the site or by other reasonable means. For questions about this policy or our practices, refer to [email protected] or consult the account privacy settings for On Luck.
