At Onluck we are committed to safer gambling and to helping players keep play enjoyable and controlled. We put player safety at the centre of our approach and provide a range of practical tools and information so people can manage their activity, spot when gambling is becoming a problem, and access support when needed.
We aim to offer clear choices and straightforward controls that let players set boundaries on their accounts. We promote transparency about the tools available, respect privacy, and require verification where necessary to protect vulnerable accounts. Our approach is constructive rather than punitive: the objective is controlled play and prevention of harm.
Players can use a suite of controls from their account area to manage behaviour. These include deposit and loss limits, session reminders, short account breaks and longer self‑exclusion options. The tools are designed to be easy to set and change, and to work alongside informal measures such as budgeting and third‑party support.
Deposit limits allow players to cap the amount they add to their account over a chosen period. Typical options include daily, weekly and monthly limits. Limits can be lowered immediately; requests to raise existing limits may be subject to a cooling‑off period to prevent impulsive increases.
Loss limits restrict the net amount a player may lose over a defined timeframe. These limits help keep spending predictable and reduce the likelihood of chasing losses. Players are encouraged to set conservative loss caps and to review them regularly.
Time limits and session reminders help players control how long they spend online. Options include pop‑up reminders, maximum session lengths and temporary account breaks. Short cool‑offs can be useful for taking a step back without committing to longer exclusion.
Self‑exclusion is available for players who need a longer interruption. Options commonly include fixed periods such as six months or one year, or permanent exclusion. Self‑exclusion will block access to the account and may include shared exclusion where applicable; terms and reinstatement processes are applied in line with safer gambling practice.
If gambling causes distress or financial difficulty, seek professional help. UK services include BeGambleAware and GamCare, which provide confidential advice, assessment and referrals. Peer‑support groups such as Gamblers Anonymous can also be helpful. If you need assistance setting controls or want to discuss self‑exclusion on On Luck, contact our support team via your account area for guidance.
