Responsible Gambling Policy

At Onluck we take responsible gambling seriously. We aim to make sure play stays safe, enjoyable and under your control. That means giving clear information, practical tools you can use, and straightforward routes to get help if gambling ever feels like a problem.

Player protection principles

We focus on three simple principles: prevention, control and support. Prevention means checking age and identity where required. Control means providing easy-to-use limits and cooling-off options so you can manage your activity. Support means signposting professional help and responding quickly when a player asks for assistance.

Activity-control tools

We offer a range of tools in your account area so you can tailor play to your needs. These include deposit limits, loss limits, session reminders and the option to take a time-out or self-exclude. You can change most settings instantly, though some changes may have a short delay to avoid impulsive reversals.

Deposit limits

Deposit limits help you decide how much you want to add to your account. You can set daily, weekly or monthly caps and reduce them at any time. Typical examples are a daily limit of £50, a weekly limit of £200 or a monthly limit of £500, but you should choose amounts that suit your personal budget.

Loss limits

Loss limits let you cap how much you are willing to lose over a chosen period. Setting a loss limit can prevent chasing losses and help keep your activity within planned spending. These limits are applied across your account and take effect once confirmed.

Time limits and account breaks

Session reminders and time limits notify you when you have been playing for a set period. If you want a break, short-term cool-offs are available from 24 hours up to 30 days. These options are quick to apply and are designed to give you time away from play.

Self‑exclusion

If you need a longer break, self-exclusion can block access to your account for a fixed period such as six months, 12 months or longer. During self-exclusion we will restrict marketing contact and block account access. You can request to end a self-exclusion only after the agreed period has passed.

Signs of problematic behaviour

Look out for warning signs such as spending more time or money than intended, borrowing to play, neglecting work or family responsibilities, or hiding activity from others. If you recognise these signs in yourself or someone close to you, consider using one of the control tools or seeking support.

Tips for maintaining control

Set realistic limits before you start playing, treat losses as part of the cost of entertainment, take regular breaks, avoid gambling when stressed or upset, and never use gambling to solve financial problems. Keep a clear record of deposits and time spent so you can review your habits.

Professional help and support organisations

If you need extra support, contact organisations such as BeGambleAware or GamCare for confidential advice and treatment options. You can also speak to our support team for guidance on how to use account tools and apply for limits or self-exclusion.