Privacy Policy
This Privacy Policy explains how we at Onluck collect, use and protect the personal information you provide when you use our website and services in the United Kingdom. We are committed to respecting your privacy and keeping your data secure. The policy describes what we collect, why we process it and how you can exercise your rights.
Types of data we collect
Personal data
We collect information you provide when registering or verifying your account, such as name, date of birth, address, government ID, email address and telephone number. We also collect payment details required to process deposits and withdrawals, and any documents needed for KYC and anti-money‑laundering checks.
Technical data
Technical data includes IP address, device type, browser details, operating system, and log information about your activity on our site. This helps us deliver the service, improve performance and detect suspicious behaviour.
Transactional data
Transactional records cover deposits, withdrawals, bets, game history and communication logs. We retain this data to manage your account, process payments and to comply with legal obligations.
How we use your information
We use personal and transactional data to operate your account, process payments, verify identity, prevent fraud and comply with legal and regulatory requirements. Technical data helps us maintain and improve the website, personalise your experience and diagnose issues. With consent, we may use certain data for marketing communications; you can withdraw this consent at any time.
Data protection practices
We protect your data using industry-standard security measures, including secure socket layer (SSL) encryption for data in transit, access controls, and regular security reviews. We limit access to personal data to authorised personnel and require third-party providers to follow appropriate contractual and technical safeguards.
Cookies and tracking technologies
We use cookies and similar technologies to provide essential site functionality, measure performance, and support marketing. Cookies fall into categories such as essential, performance and marketing. You can control cookie use through your browser settings and the cookie preference tool on our site.
User rights
Depending on your circumstances, you have the right to request access to your personal data, correct inaccurate information, request deletion, restrict or object to processing, and request portability of data you have provided. You can also withdraw consent for marketing at any time.
Access, correction and deletion
To exercise your rights or update your details, contact our support team at [email protected]. We will respond to verification requests and handle requests in line with applicable law. For account closure or deletion, we will retain certain information where necessary for legal or compliance reasons.
Information sharing and third parties
We may share data with payment processors, identity verification services, fraud prevention agencies, analytics providers and other service partners who act on our behalf. We may also disclose information when required by law or to protect our rights. All third parties are contractually bound to protect your data.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal obligations. When we make significant changes we will notify you via our website or by email. Please review this page periodically for the latest version.