Need a hand? Our support team can assist with account queries, KYC verification, withdrawals, technical faults or general feedback. Reach us via live chat for the quickest reply, or email if you prefer a written record. We handle account-related and technical enquiries promptly and will walk you through payment questions or document uploads. If your issue is urgent, flag it in your message and we will prioritise it where possible. We can also advise on security concerns and responsible gambling tools.
| Department | Contact |
|---|---|
| Customer support | [email protected]; live chat 24/7; email replies within 24 hours |
| General enquiries | [email protected]; Mon-Fri, 09:00-18:00 |
| Affiliate enquiries | [email protected]; response within 48 hours |
| Phone | +44 20 7421 5683 |
| Working hours | Live chat 24/7; Email Mon-Fri, 09:00-18:00 |
For detailed requests, account queries or issues that require documents, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and include your full name, registered email and a daytime phone number. Providing up-to-date contact details and relevant attachments helps us process your request faster and avoids unnecessary delays.
Our support team aims to reply to most enquiries within one business day. Live chat usually responds within minutes, while email tickets are normally handled within 24 hours. More complex cases, such as security checks, KYC or payment disputes, can take longer to investigate and resolve depending on their nature, and we will keep you updated throughout.
Have feedback, suggestions or ideas for improving the site? We’d love to hear from you. Please tell us about games, payments, navigation or promotions; every message is read by our team and considered for future updates. Your input helps us improve the service and user experience, so get in touch and let us know what would make the site better.
